Terms of Service

Reservations and Payment

Customers may submit a ride request through EaseLimo. No charge will be made until the reservation is reviewed and approved by EaseLimo.

Once approved, the customer’s payment method will be charged the full quoted ride amount, and the reservation will be considered confirmed. If payment is declined or cannot be processed, the reservation will not be confirmed.

Prices are based on the information provided at booking. Additional charges may apply for extra stops, waiting time, route changes, tolls, parking, special requests, vehicle changes, or services outside the original quote.

Gratuity is optional unless specifically included in the reservation price.

Vehicles

EaseLimo will make reasonable efforts to provide the vehicle selected. However, a comparable or upgraded vehicle may be substituted due to availability, mechanical issues, safety concerns, or circumstances outside our control.

Vehicle make, model, color, and photographs are not guaranteed unless confirmed in writing.

Waiting Time and Delays

Complimentary waiting time is:

• Airport pickups: 30 minutes after flight landing
• Non-airport pickups: 15 minutes after the scheduled pickup time

Additional waiting time is charged at $3 per minute, unless otherwise stated.

Customers are responsible for providing accurate flight, pickup, drop-off, passenger, and contact information.

EaseLimo is not responsible for delays caused by traffic, weather, road conditions, accidents, flight delays, airport congestion, emergencies, government action, mechanical problems, or other events beyond its reasonable control.

Cancellations and No-Shows

Cancellations made at least 14 days before the scheduled service are eligible for a refund, less a 40% non-refundable cancellation fee.

Cancellations made less than 14 days before service, no-shows, incorrect pickup information, unreachable customers, or missed pickups may be charged the full reservation amount.

Corporate, holiday, wedding, and special-event reservations may be subject to separate cancellation terms provided in writing.

Passenger Conduct

Smoking, vaping, illegal drug use, violence, harassment, excessive intoxication, unsafe conduct, and damage to the vehicle are prohibited.

Passengers must follow reasonable chauffeur instructions. EaseLimo or the chauffeur may immediately terminate service without refund if a passenger creates a safety risk or violates these Terms.

The booking customer is responsible for all passengers and their conduct.

Alcohol

Alcohol is permitted only when legally allowed. Passengers under 21 may not possess or consume alcohol.

Any underage alcohol use or unlawful conduct may result in immediate termination of service without refund.

Damage and Cleaning Charges

The booking customer authorizes EaseLimo to charge the payment method on file for damage, excessive cleaning, loss of use, or other costs caused by a passenger.

Potential charges include:

• Seat cuts or holes: up to $600
• Smoking or vaping: $300
• Vomiting: $300 per occurrence
• Excessive cleaning or trash: up to $200
• Emergency-exit damage: up to $300
• Broken or cracked windows: up to $600 per window

Additional costs may be charged based on the actual repair, replacement, cleaning, or recovery expense.

Point-to-Point and Hourly Service

Point-to-point service includes one pickup and one drop-off unless additional stops are approved in advance.

Additional stops begin at $35 per stop and include up to 15 minutes of waiting time per stop. Additional waiting beyond the permitted 15 minutes is charged at $3 per minute.

Hourly service may be billed in the increments stated in the reservation confirmation. Service extensions are subject to chauffeur availability, scheduling, and legal driving limits.

Luggage and Personal Property

Passengers are responsible for ensuring that luggage fits safely within the assigned vehicle. EaseLimo may require a vehicle change or refuse transportation if passenger or luggage information is inaccurate.

EaseLimo is not responsible for lost, stolen, or damaged personal property. We will make reasonable efforts to assist in recovering items left in a vehicle.

Limitation of Liability

To the maximum extent permitted by law, EaseLimo, its owners, employees, contractors, and chauffeurs are not liable for indirect, incidental, special, or consequential losses, including missed flights, appointments, events, business opportunities, or other losses resulting from delays, cancellations, vehicle substitutions, or service interruptions.

Nothing in these Terms limits liability that cannot legally be limited.

Force Majeure

EaseLimo is not responsible for failure or delay caused by events beyond reasonable control, including severe weather, natural disasters, emergencies, government actions, labor disputes, road closures, accidents, or public disturbances.

Changes to These Terms

EaseLimo may update these Terms of Service at any time. The terms in effect when a reservation is made will generally apply to that reservation.